FAQ
1. Shipping
When will my piece(s) be ready?
All jewelry is made after you place your order. Since each piece is handmade with care, production takes 3 weeks before shipping.
If you need it by a specific date, contact us at info@epheyra.com and we’ll do our best to assist you.
How long does delivery take?
Delivery usually takes 10-14 business days from shipping. Times may vary slightly due to location or delays by carriers or customs.
Can I return my order?
Custom commissions cannot be returned. For other pieces, refer to our refund policy.
2. Tech-infused sculptures
What is a tech-infused sculpture?
A tech-infused sculpture is a piece that comes to life through your phone. It contains a hidden tech layer that, when placed near a compatible smartphone, unlocks a unique memory: the one you chose to fossilize.
Not all Epheyra sculptures are tech-infused.
Some are purely artistic and do not contain any technology.
Make sure to use the filter on the full catalogue page to see only the tech-infused pieces.
How can I fossilize a my own memory?
For tech-infused sculptures you will receive both a printed guide and a digital exclusive guide with step-by-step instructions. The process is simple and takes only a few minutes.
How do I awaken my sculpture?
- Place your phone near the sculpture (make sure it is unlocked).
- Move its reading area (near the camera) along the sculpture.
- Tap the notification to access the melody you fossilized.
Tip: The technology layer is embedded deep within the sculpture, so make sure your phone’s reading area is positioned correctly.
Does it work on all phones?
It works on most modern smartphones:
- Android: most models released since 2015 detect the tech layer automatically.
- iPhone: models XS, XR, and later recognize it automatically.
Does the sculpture need to be charged?
No. Our tech layer is passive and does not require a battery. It works automatically when a compatible phone is near.
How long do they last?
Our sculptures are made from premium, durable materials built to stand the test of time. The integrated tech layer, when properly maintained, can remain functional for at least ten years.
3. Jewelry Care
Does 925 Sterling Silver tarnish?
Yes, 925 sterling silver can tarnish (darken) over time. This happens due to a natural process called oxidation. When silver comes into contact with sulfur-containing gases in the air or in certain substances, a chemical reaction occurs, forming silver sulfide: a thin, dark film on the surface of the metal.
How do I keep 925 Silver from tarnishing?
To prevent tarnishing, proper care and storage are key. Here’s how to keep your silver jewelry looking its best:
- Avoid moisture & chemicals: Keep silver away from water, perfumes, lotions, hairspray, and cosmetics. These can speed up tarnishing.
- Remove when needed: Take off jewelry before sleeping, showering, swimming, or exercising.
- Clean early: At the first sign of tarnish, gently polish it with a silver cleaning cloth. Don’t wait too long: early cleaning helps preserve its shine.
- Use silver care products: Consider silver polishes, dips, or tarnish inhibitors for deeper maintenance.
- Store it right: Keep jewelry in a cool, dry place (preferably in airtight pouches or anti-tarnish boxes). Add a piece of chalk to absorb moisture.
Does tarnishing ruin the piece?
Not at all.
In fact, some of our pieces are intentionally oxidized to bring out specific shapes and details, enhancing the unique, fragmented aesthetic that defines our style.
Tarnishing is part of silver’s natural character: its living, evolving surface.
From a material perspective, tarnishing only affects the surface and does not damage the silver itself. It can be easily reversed with simple cleaning or polishing, so neither the aesthetic nor the symbolic value of the piece is lost: if anything, it’s enriched.
4. Jewelry Size
What ring size I should order?
To help you choose the perfect ring size, we suggest two easy methods.
1. Measure Your Finger
1.1 Wrap: Wrap a strip of paper or string around the finger where you'll wear the ring.
1.2 Mark: Mark the point where the ends meet.
1.3 Measure: Lay it flat and measure the length with a ruler (in millimeters).
Use the guide below to find your ring size. If you’re between sizes, choose the larger one.
US Size | EU Size → Length of Paper (mm)
4 | 47 → 46.8 mm
5 | 49 → 49.3 mm
6 | 52 → 51.9 mm
7 | 54 → 54.4 mm
8 | 57 → 57.0 mm
9 | 60 → 59.5 mm
10 | 62 → 62.1 mm
11 | 65 → 64.6 mm
2. Measure a Ring You Already Own
2.1 Select: Choose a ring that fits the finger you want to measure.
2.2 Measure: Measure the internal diameter of the ring (in millimeters).
2.3 Match: Use the guide below to find your ring size. If you're between sizes, choose the larger one.
US Size | EU Size → Internal Diameter (mm)
4 | 47 → 14.9 mm
5 | 49 → 15.7 mm
6 | 52 → 16.5 mm
7 | 54 → 17.3 mm
8 | 57 → 18.1 mm
9 | 60 → 19.0 mm
10 | 62 → 19.8 mm
11 | 65 → 20.6 mm
What if I don’t see my size?
Unsure About Your Ring Size?
Need a custom size or not sure which one to choose? We’re here to help. Just email us at info@epheyra.com and we’ll assist you in finding the right fit.
Can I return a ring if the size is wrong?
We’re happy to resize your ring to the correct size. You’ll just need to cover the shipping costs both ways and a resizing fee. For more details, please email us at info@epheyra.com.
5. General
Do you have a store to visit?
We sell exclusively online, but we're planning art-focused exhibitions around the world.
If you'd like to suggest a location or collaborate, we’d love to hear from you!
Do you offer jewelry repair services?
Yes, we offer professional jewelry repair services, including cleaning, resizing, polishing, and fixing broken parts.
Send us photos and a description at info@epheyra.com for a custom quote.
Do you offer custom designs?
Yes! Whether you want pieces made from special materials, symbolic shapes or designs that tell your story, we can create something unique.
To start the conversation, email us directly at info@epheyra.com.